Privacy Policy

This Privacy Policy describes how The Health and Evidence Company Inc. (hereinafter referred to as "we", "our" or "us") collects, uses, and protects the information you provide to us when you use our website, particularly through our contact forms. We are committed to protecting your privacy and personal data in accordance with applicable laws in Canada (including the Personal Information Protection and Electronic Documents Act - PIPEDA) and in the European Union (General Data Protection Regulation - GDPR).

1. Types of Data Collected

When you use our contact forms, we may collect the following personal data:

  • Name: To address you properly and personalize our communication.
  • Email Address: To respond to your inquiries and send you relevant information.
  • Phone Number: To contact you directly if necessary, for example, to discuss your request in more detail.

Full SMS Disclosure: By clicking SUBMIT you consent to receiving SMS messages. Messages and Data rates may apply. Message frequency will vary. Reply Stop to Opt-out of messaging.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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We do not collect any other personal data unless explicitly provided by you in the message field of the contact form. We do not use cookies or other tracking technologies to collect personal data. No information provided to us will be shared with third parties/affiliates for marketing/promotional purposes.

2. Purposes of Data Processing

The personal data collected via our contact forms is used exclusively for the following purposes:

  • Responding to Inquiries: To address your questions, comments, or requests submitted through the contact form.
  • Providing Information: To send you information related to our services or resources that you have requested.
  • Communication: To establish and maintain communication with you regarding your interests in our services.

3. Legal Basis for Processing

The processing of your personal data is based on your consent, which you provide by submitting your information through our contact form. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

4. Data Retention Period

We retain the personal data collected through contact forms only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, this means we will keep your data for a period of [Specify duration, e.g., 1 year, or until your inquiry is resolved and a reasonable follow-up period has passed]. After this period, your data will be securely deleted or anonymized.

5. User Rights

In accordance with PIPEDA and GDPR, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the data we hold about you.
  • Right to Rectification: You have the right to request the correction of any information you believe is inaccurate or incomplete.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, under certain conditions.
  • Right to Restriction of Processing: You have the right to request the restriction of the processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit it to another data controller, under certain conditions.
  • Right to Object: You have the right to object to the processing of your personal data, under certain conditions.

6. International Data Transfers

Your personal data may be stored and processed on servers located outside of Canada and the European Union, including in the United States, where our hosting provider Webflow, Inc. is located. Webflow, Inc. is committed to complying with legal frameworks for data transfer, such as standard contractual clauses, to ensure an adequate level of protection for your data.

7. Procedures for Exercising Rights

To exercise any of your rights mentioned above, or for any questions concerning our privacy policy, you can contact us:

  • By email: info@thehealthandevidencecompany.com
  • By mail: The Health and Evidence Company Inc., 21 King Street West, Hamilton, ON, Canada.

We commit to responding to your request as soon as possible and in any event within one month of receiving your request. This period may be extended by two months in case of complexity or the number of requests.

8. Complaints

If you believe that we have not respected your data protection rights, you have the right to lodge a complaint with the competent supervisory authority:

  • In Canada: The Office of the Privacy Commissioner of Canada (OPC)
  • In the European Union: The data protection authority of your country of residence (e.g., CNIL in France, ICO in the United Kingdom, etc.).

9. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page with an update date. We encourage you to regularly consult this page to be aware of any changes.

Last updated: December 10, 2025

Important Note: This privacy policy is provided for informational purposes only and constitutes a working basis. It is imperative to have it reviewed by a legal advisor specializing in business law and data protection in Canada and Europe to ensure its full compliance with all applicable and specific regulations for your activity.

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